WEB HOSTING SERVICE AGREEMENT

Ryder Web provides web hosting and email services. Ryder Web reserves the right to suspend or cancel any client's access to any portion or all of Ryder Web services, when Ryder Web deems that the account has been used inappropriately. Ryder Web reserves the right to refuse service and/or access to its servers to anyone.

Ryder Web prohibits sites engaged in:

Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband, Proxy Scripts and or websites / Anonymizers, IRC Bots, image hosting only sites without a domain name, Escrow Sites, High-Yield Interest Programs(HYIP) or related sites, Investment sites (FOREX, egold exchange), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites and or archives,programs.

Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a 500 dollar clean up fee.

Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Data Transfer

If any users go over the allotted bandwidth amount the user will asses a fee of $2.00 per gigabyte.

Adult Content

The determination of what is "adult content" and prohibited shall be solely made by Ryder Web.

Should a policy violation occur, Ryder Web reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Ryder Web's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Web Site Content

The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on Ryder Web servers). Ryder Web is not responsible for any lost files, information, or data.

System Updates

The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. Ryder Web reserves the right to modify the processing times at any time without notice. If a client or Ryder Web support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occured in our system.

Non Reseller Hosting Account Disk Space Usage

90% or more of your content on your website must be linked from an HTML, PHP or similarly coded web page where all content is freely available to the public. Your website must consist of web pages of a standard design, essentially HTML based text and graphics. Downloadable files, media, streaming content or any file which consumes more than 500kb of space must not exceed 10% of your total used disk usage.

Resource Usage

Users may not:
1) Use 25% or more of system resources for longer then 90 seconds.
2) Run IRCD or standalone server side unattentded processes.
3) Run cron jobs that in intervals of less than 15 minutes.
4) Run gaming servers, process game server stats, teamspeak, ventrillo or any other voice application, torrents, torrent related sites, trackers or applications.
5) Run any processes related to or that interface with IRC programs and or networks.
6) Run any kind of web indexer or web spider.
7) Repeatedly create and delete large numbers of files on a regular basis causing system damage.

Inodes

Users may not exceed more than 50,000 Inodes per shared hosting account ( a shared hosting account is one cpanel username ). This limit is in place to prevent system overusage. Every email, webpage, file, etc takes up one inode.

Support

Free customer techincal support is provided via our helpdesk. Technical support emails will be answered within 24 hours. Billing inquiries will be answered within one business day. Client agrees not to spam support. Ryder Web does not provide web site design, custom programming and scripting, or web site consulting services.

Payment Policy

All services are on a monthly, quarterly or yearly prepayment basis.
Ryder Web only accepts credit card and paypal payments.
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to Ryder Web's refund policy.
The one time setup is non-refundable.
All monetary transactions will occur in $ US dollars.
No bills or invoices will be sent by postal mail or fax.
All InterNIC fees are separate from Ryder Web costs and the client is responsible for timely payments to InterNIC for domain ownership.
Ryder Web reserves the right to change pricing schedule at any time.

Invoices that have been paid more than once with multiple paypal subscriptions can only be credited towards the account and cannot be refunded via paypal.

Additional Features

Renewal Notification and Billing Schedule

Credit Card Failures

Account Reactivation

Refund Policy

Cancellation

Indemnification

Arbitration

Disclaimer